Manufacturers Explore Social Media Benefits for ERP
Posted on December 28, 2009
A look at the expected benefits of social media integration into ERP systems by 268 ERP decision makers at companies with $ 100 million or more in revenue. An example from the resource:
As ERP tools start to offer integration with online social networking tools like Facebook, LinkedIn, etc., what uses could you see for this type of functionality?
- 63% Perceive value in ERP/social media integration
- 37% Gather information on what is being said about your company or competitors
- 29% Gather social networking profiles on prospects and customers as individuals
- 29% Product training
- 23% Integrate with software-specific social network tool so we can get context-specific software tips and tricks from users at other companies
- 23% Troubleshooting
- 20% Tie information from social networks into customer company records
- 3% Other
- 37% See no potential use/value
Link to Resource: Manufacturers Explore Social Media Benefits for ERP
Source: Manufacturing Business Technology
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